The Hunfeld

Front Office Supervisor - The Hunfeld

Utrecht August 8th 2026 Receptie

THE COMPANY
At Utrecht City Concepts, everything revolves around creating exceptional experiences. With our collection of unique boutique hotels, we are the key to truly experiencing Utrecht. Each hotel has its own character, a distinctive location, and a personal atmosphere where hospitality is central.

The Hunfeld Utrecht is a stylish boutique hotel on the lively Mariaplaats, in the heart of Utrecht’s historic Dom Quarter. The hotel owes its name and story to the former men’s fashion store Grove & Hunfeld, which established itself in the building at the end of the 19th century as Utrecht’s first “men’s and children’s ready-to-wear tailoring shop.” This rich history is still visible today in the character, interior, and details of the hotel.

THE POSITION

As Front Office Supervisor, you, together with the Front Office Manager and the team, are responsible for the daily Front Office operation and a personal, professional guest experience.

You actively work on the floor and gain energy from guest contact. At the same time, you guide colleagues, coordinate tasks during the shift, and ensure calm, overview, and clear work agreements.

You see what is needed, dare to make decisions, and step in where necessary. In doing so, you have an eye for quality and identify opportunities to make our service and guest journey a little better every day.

In short: a great next step if you have experience in Front Office and would like to take on more responsibility without losing direct contact with guests.

WHAT WILL YOU DO?

Guest experience and operations

  • Actively contribute to the daily Front Office operation;
  • Ensure a warm welcome and personal attention for our guests;
  • Answer and handle questions, requests, reservations, phone calls, and emails;
  • Proactively respond to guests’ wishes and special requirements;
  • Handle complaints or special situations when colleagues cannot independently find a solution;
  • Contribute to a welcoming breakfast experience and pleasant atmosphere in the public areas;
  • Ensure good handovers so that our guests experience the same quality and attention throughout their entire stay.

Team and guidance

  • Guide, coach, and support Front Office employees and interns;
  • Be the first point of contact for colleagues during the shift;
  • Guide new employees and interns during their onboarding period;
  • Provide clear instructions and practical feedback;
  • Support the Front Office Manager with short-term staff planning, for example in case of illness or operational peak times;
  • Encourage ownership, collaboration, and a positive working atmosphere within the team.

Organization and optimization

  • Coordinate the daily activities within Front Office, breakfast, and public areas;
  • Ensure good cooperation with Housekeeping, Technical Service, and Reservations;
  • Monitor the correct processing of reservations, payments, and other Front Office administration;
  • Carry out duty rounds and monitor quality, cleanliness, safety, and stock;
  • Identify operational bottlenecks and address them promptly or coordinate with the Front Office Manager;
  • Use guest feedback and reviews to identify areas for improvement within the guest journey;
  • Contribute ideas on practical improvements that support service, efficiency, job satisfaction, and quality.

WHO ARE WE LOOKING FOR?

You are guest-oriented, enthusiastic, and enjoy taking responsibility for the team and the quality of the shift alongside your own operational duties.

In addition, you recognize yourself in the following:

  • You have MBO-4 working and thinking level, preferably in hospitality or hotel management;
  • You have demonstrable experience within Front Office, hotel operations, or a similar guest-oriented hospitality environment;
  • You are ready for the next step towards leadership or already have experience in a Supervisor role;
  • You are operationally strong and maintain overview, even when it is busy;
  • You are approachable for colleagues and enjoy guiding and coaching others;
  • You dare to make choices and take responsibility within your role;
  • You communicate well in both Dutch and English; an additional foreign language is a plus;
  • You have experience with guest contact, complaint follow-up, and service delivery;
  • You are comfortable working with hotel and reservation systems and work accurately;
  • You have Emergency Response and Social Hygiene certification or are willing to obtain these in the short term.

WHAT DO WE OFFER?

Working at The Hunfeld means working in a personal boutique hotel environment where hospitality, collaboration, and quality are central.

We offer you:

  • A varied Supervisor position within a boutique hotel in the heart of Utrecht;
  • A contract of 28–32 hours per week;
  • A one-year contract with the prospect of a permanent employment contract;
  • Salary in accordance with hospitality collective labor agreement scale 5 or 6, depending on experience;
  • Travel expense reimbursement from 10 km commuting distance based on public transport;
  • Opportunities to further develop yourself and grow within Utrecht City Concepts;
  • A behind-the-scenes look at our other Utrecht Boutique Hotels and therefore even more great colleagues;
  • A committed team and an organization with short lines of communication and room for initiative.

ENTHUSIASTIC?

Can you already see yourself as the operational point of contact within The Hunfeld’s Front Office team?

Then send your CV and motivation via the contact form on our careers page. We would be happy to get to know you!

Apply

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