Utrecht Boutique Hotels

Front Office Supervisor - Eye Hotel

Utrecht January 30th 2026 Receptie

THE COMPANY

Eye Hotel, Utrecht's most surprising hotel, is characterized by its eye for guests. With attention to every guest, but also to the history of its beautiful building and Utrecht, every employee of Eye Hotel ensures a unique experience for its guests.

Eye Hotel is part of Utrecht City Concepts. With our Utrecht Boutique Hotels, we are the key to truly experiencing Utrecht. Each located in unique, quintessentially Utrecht locations, our hotels stand out for their special decor, personal atmosphere, and top-notch service. For us, everything begins and ends with the excellent experience of our guests. Whether they come in their free time or for work, our goal is to surprise and touch our guests.

WHAT WILL YOU DO?

As mentioned, our guest is more to us than just a guest. Together with your colleague Cluster Front Office Manager, you are responsible for a team of employees who do everything to make our guest's stay as pleasant as possible! You know how to teach them the finer points when it comes to service orientation and consistent quality. Whether it's arranging a bottle of champagne with strawberries in the room or reserving the best restaurant in Utrecht, we do everything to provide guests with a great experience! Additionally, you are responsible for:

• You convey the warm feeling of Eye Hotel to the guest and your team;
• You share all the fun hotspots of our great city and go the extra mile by offering to make the reservation in advance;
• You take and process reservations. At 100% occupancy, you check if our other beautiful Utrecht Boutique Hotels still have a nice room available;
• You train and coach people in their (personal) development;
• You ensure proper staffing, time registration, etc.;
• You contribute to optimizing our quality in the hotel;
• You check the quality of the rooms together with your team;
• You process payments and other financial and administrative tasks.

CHOOSE EYE HOTEL!
More important than what we want is what we can offer you. If you are happy with us, you automatically contribute to making our guests happy. Therefore, we offer you:

• A friendly team within Utrecht City Concepts where there are many social gatherings and events organized;
• Salary based on wage scales 5 or 6 from the hospitality collective agreement, with the intention to extend;
• Contract for 12 months for 32 hours per week;
• Travel allowance from 10 km commuting based on public transport;
• Online learning system Goodhabitz to learn something new every day.
• A look behind the scenes at our other Utrecht Boutique Hotels and thus even more fun colleagues;
• Time for development, socializing, and more! Check out our website to see what else Utrecht City Concepts has to offer!

WHO ARE WE LOOKING FOR?
Just like the team, you are someone who does everything to make our guests happy. Furthermore:

• You are a leader who is aware of their role model and direct influence on the satisfaction of our people;
• You know how to enthuse and coach our people in their personal development. You give employees space and trust to make mistakes. At the same time, you are clear and open in communication, with you, employees know where they stand;
• It can sometimes be very busy in the department, you can handle that. You remain calm and composed and keep everything well in view;
• You make proposals to do things differently and/or better, you do not shy away from this. You have a vision and you like to express it;
• You are someone who can plan and organize well, you define tasks in terms of necessary time, resources, and people;
• You are communicatively skilled in Dutch and English (any additional foreign language is a plus);
• Possession of a first aid diploma is a plus;
• Possession of a Social Hygiene diploma is a plus.

APPLY?

Is this position made for you and would you like to get to know Eye Hotel? Send Serena Timmer-de Wissel your motivation and CV, we look forward to meeting you!