The Hunfeld
Front Office Employee - The Hunfeld
Utrecht October 31st 2026 Receptie
THE COMPANY
The Hunfeld is part of Utrecht City Concepts. With our Utrecht Boutique Hotels, we are the key to truly experiencing Utrecht. Each located in unique, quintessentially Utrecht locations, our hotels are distinguished by their special design, personal atmosphere, and top-notch service.
WHAT WILL YOU DO?
As a Front Office employee, you will take care of our guests with:
- A warm and personal welcome, thus conveying the special hotel feeling;
- Sincere attention, finding surprising ways to make the guest's stay even more enjoyable;
- Relieving our guests, ensuring they lack nothing;
- Providing guests with breakfast in the morning and performing preparatory and closing tasks;
- Providing room service to our guests upon request;
- Conducting quality checks (randomly) of the rooms;
- Following the Guest Journey for our guests;
- Checking guests in and out using the reservation system;
- Answering and transferring phone calls;
- Administrative tasks such as drafting, answering, and sending emails;
- Receiving and passing on guests' wishes, complaints, and/or other messages;
- Processing reservations in the reservation system;
- Providing financial accountability at shift handover for payments made;
- Financial administration, such as correctly closing accounts, processing corrections on accounts, checking card payments, etc.
WHAT DO WE OFFER YOU?
- We find it important that you enjoy going to work! Therefore, we offer you the following:
- A friendly team within Utrecht City Concepts for which much is organized, such as a UCC kick-off day, fun DoMiBo’s, annual UCC training days with varying hospitality themes, a New Year's drink, a Christmas lunch including a surprising Christmas gift, and an annual summer party;
- A 0-hour contract, providing enough flexibility to combine with study or family.
- Employment conditions according to the hospitality collective agreement, which we dare to deviate from. With us, everyone receives a 50% surcharge for working on a holiday (even if you are not a skilled worker!);
- Travel allowance from 10 km commuting distance based on public transport;
- Access to all educational trainings and masterclasses from the development and learning system GoodHabitz;
- A look into the kitchen of our other Utrecht Boutique Hotels and thus even more fun colleagues!
WHO ARE WE LOOKING FOR?
A true Front Office employee of Utrecht Boutique Hotels loves nothing more than surprising guests. You are naturally hospitable and also recognize yourself in the following points:
- An enthusiastic and independent employee with (how could it be otherwise) an eye for detail.
- You have experience as a receptionist and/or are following/have completed a course at the Hotel School.
- You look for surprising ways to make the guest's stay even more enjoyable.
- Communicatively skilled in Dutch and English (an additional foreign language is a plus but not required).
- Possession of a BHV diploma is a plus.
- Possession of a Social Hygiene diploma is a plus.
- Experience in the hospitality industry is a plus.
- Flexibly deployable: shifts also take place on weekends and evenings.
APPLICATION & PROCEDURE
Can't wait to start working with us? Then send an email with your motivation and CV to Serena. We look forward to meeting you!