Malie House

Front of House Manager

Utrecht May 26th 2025 Receptie

Malie House has been a home where people feel truly welcome for generations – and now it’s your turn!
From the smell of freshly brewed coffee in the morning to that instant sense of ease (without anyone asking you to do the dishes), Malie House is all about the small, personal touches that make you feel like you’re visiting a good friend—the kind who actually has time to make everything perfect for you.

And don’t worry—feet on the couch are still a no-go, but kicking back with a glass of wine? Absolutely encouraged.
Discover Utrecht from your temporary home, where history and warmth come together.

WHAT WILL YOU DO?

Your responsibilities include, but are not limited to:

Guest Experience: Together with the Front Office team, you provide our guests with an exceptional experience both in our hotel and in Utrecht. We continuously optimize the Guest Journey to meet and exceed guest expectations.
Team Recruitment, Training & Coaching: You are responsible for recruiting and selecting new staff, motivating and coaching colleagues in the Front Office and F&B (service), and fostering a positive working environment. You ensure a healthy work-life balance for all employees.
Operational Leadership: You coordinate and lead day-to-day operations at the reception and in F&B (service), working closely with the Guest Relations and Front Office Supervisors. You handle escalations and guest complaints effectively.
Scheduling & Collaboration: Together with the Housekeeping Manager, you ensure proper staffing and maintain quality and service standards according to hotel protocols.
Business Optimization: You monitor progress and quality, while actively contributing to new projects focused on improving the Guest Journey.
Revenue Management: You ensure a comprehensive range of services is offered and promote additional services to hotel and meeting guests, such as upgrades and packages.
Reporting & Performance Management: You manage the (monthly) administration, monitor and analyze performance indicators such as labor productivity and guest reviews, and report to the Hotel Operations Manager.

WHAT DO WE OFFER YOU?

We believe work should be something to look forward to! Here's what we offer:

Salary based on scale 7 or 8 (depending on age and experience), in accordance with the Dutch hospitality collective labor agreement (cao Horeca);
12-month contract for 32 to 38 hours per week (50% operational / 50% management hours);
A fun team within Utrecht City Concepts with organized events such as the UCC kick-off day, social Thursday drinks, annual UCC training days with various hospitality themes, a New Year’s reception, Christmas drinks with a surprise gift, and an annual summer party;
Employment terms in line with the hospitality CAO—with added perks! For example, everyone receives a 50% holiday pay supplement when working on a public holiday (not just certified professionals!);
Commuting allowance starting from 10 km, based on public transport;
Access to GoodHabitz online learning platform to learn something new every day;
Discounts on overnight stays and/or dinners at our Utrecht Boutique Hotels, Utrecht City Apartments, and restaurant De Rechtbank;
Insight into the operations of our other Utrecht Boutique Hotels—and even more amazing colleagues!
Visit our website at www.UtrechtCityConcepts.com to discover more about what we offer!

WHO ARE WE LOOKING FOR?

3–5 years of experience in a similar leadership role (e.g., Assistant Front Office Manager, Front Office Manager) within the hotel industry;
MBO level 4 or HBO level of working and thinking;
Strong communication skills in Dutch and English (a third language is a plus, not a must);
You have a sharp eye for detail and are committed to delivering high-quality service that surprises and delights;
You are enthusiastic, hands-on, and take initiative;
You are a leader who understands the importance of leading by example and has a direct influence on the satisfaction of both internal and external guests;
Flexible availability, including evenings and weekends;
Knowledge of operational policies, procedures, and relevant regulations;
Holder of a valid BHV (emergency response) certificate;
Holder of a Social Hygiene certificate.

APPLICATION & PROCEDURE

Can't wait to get started with us?
Send your motivation letter and CV to Simone Koolen. We look forward to meeting you!

visit the website of Malie House: https://www.maliehouse.com