Eye Hotel

Cluster Front Office Manager - Eye Hotel & The Hunfeld

February 12th 2026 Receptie

THE COMPANY

With our hotels, our apartments, our restaurant, and office location, we are the key to truly experiencing Utrecht. Each located in unique, quintessentially Utrecht locations, our hotels, apartments, and restaurant stand out due to their special decor, personal atmosphere, and top-notch service. For us, everything begins and ends with the excellent experience of our guests. Whether they come for leisure or work, our goal is to surprise and touch our guests. To enrich them with an unforgettable experience. An experience they would never have had if they had stayed home, and therefore every euro spent is more than worth it. As an employee of Utrecht City Concepts, you form the foundation of our success!

WHAT WILL YOU DO?

In the role of Cluster Front Office Manager, you manage the Front Office department in the Eye Hotel and The Hunfeld hotels. Your goal is to ensure a high level of guest satisfaction, improve operational efficiency, and maximize revenue. In this key position, you are constantly focused on providing service from the heart. With your leadership and dedication, you ensure that these crucial departments function efficiently and with the right guest experience. You create a unique atmosphere through open communication, involvement, and creativity so that employees can develop.

Your tasks and responsibilities include:

• Guest experience: together with the Front Office team, you relieve our guests with the ultimate experience within our hotel and in Utrecht. We continuously optimize the Guest Journey to meet the needs of our guests;
• Team recruitment, training & coaching: recruitment and selection of new employees, you motivate and coach the team of colleagues within the Front Office and ensure a pleasant working atmosphere. You ensure that our employees are in the right place by maintaining a proper work-life balance;
• Operational leadership: you are ultimately responsible for coordinating and leading the daily activities at the hotel reception in collaboration with the Front Office Supervisors. Any escalations and complaints are adequately followed up;
• Planning and collaboration; together with the Housekeeping Manager, you ensure that the staffing schedule is in order and that the quality and service are according to hotel standards and protocols;
• Business optimization; overseeing progress and quality while actively thinking about taking on new projects with the optimization of the Guest Journey in mind;
• Revenue management; ensuring a complete range of services and promoting additional services for the hotel, such as upgrades and packages;
• Reporting and performance management; ensuring adequate (monthly) administration and keeping track of and analyzing performance, such as labor productivity and reviews, and reporting to your manager.

CHOOSE EYE HOTEL!
More important than what we want is what we can offer you. If you are happy with us, you automatically contribute to making our guests happy. Therefore, we offer you:

• A friendly team within Utrecht City Concepts where there are many social gatherings and events organized;
• Salary based on wage scales 7 or 8 from the hospitality collective labor agreement, with the intention of extension;
• Contract for 12 months between 32-36 hours per week;
• Travel allowance from 10 km commuting based on public transport;
• Online learning system Goodhabitz to learn something new every day.
• A look behind the scenes of our other Utrecht Boutique Hotels and thus even more fun colleagues;
• Time for development, socializing, and more! Check our website to see what else Utrecht City Concepts has to offer!

WHO ARE WE LOOKING FOR?
Just like the team, you are someone who does everything to make our guests happy. Furthermore:

• MBO level 4/HBO working and thinking level;
• Experience 3-5 years in a similar managerial role, such as Assistant Front Office Manager, Front Office Manager, etc., in the hospitality industry;
• Flexibly deployable: shifts also take place on weekends and evenings;
• Knowledge of company rules, guidelines, and relevant laws and regulations;
• Communicatively skilled in Dutch and English (an additional language is a plus but not required);
• You are enthusiastic and have a hands-on mentality and a proactive attitude;
• You are a leader who is aware of their role model and direct influence on the satisfaction of our internal and external guests;
• Nothing will escape your attention, and you strive for quality and service in which we surprise each other;
• Practical insight into the available systems;
• Knowledge of (financial) key and steering figures is a plus.

APPLY?

Is this position tailor-made for you, and would you like to get to know Eye Hotel and The Hunfeld? Send Dominique Eggings your motivation and CV, we look forward to meeting you!